Check out our Frequently Asked Questions below. If you still need help, please fill out the information on the CONTACT link at bottom of the page. Thank you.
Shipping
Where do you ship to?
We currently only ship within the USA
How long does shipping take?
Please allow 7-14 business days for order processing (weekends & holidays are excluded from processing time). You will receive an email letting you know when your order has been shipped.
Once you receive notification that your order has shipped, please allow 2-10 business days for shipping time.
If you do not receive your order withing 10 days of your shipping notification, please reach out to us at: info@heydjon.com *Sometimes the shipping carrier may experience delays that are out of our control.
Additional shipping information you should read:
HEY D'JON. LLC is not responsible/liable for any products damaged or lost during shipping. You will be responsible for filing a claim with the shipping carrier for damaged or lost packages. Save all packaging materials/damaged goods for filing a claim. You may want to take pictures of the damage to submit with your claim to the shipping carrier.
Incorrect shipping address and refused delivery - HEY D'JON. LLC will not be held responsible/liable if you provide the wrong shipping address and your package cannot be recovered by the shipping carrier. We recommend you double check your shipping address entered before you submit your order during check-out. We are not responsible for an order being delivered to the wrong address or if your order is sent back to us from the shipping carrier. If your address was entered incorrectly on your order placed, you will be responsible for paying shipping costs again.
Missing or stolen packages - HEY D'JON. LLC will not be held responsible/liable for missing or stolen packages. If the shipping carrier has reported that your package was delivered but you didn't receive it - It is your responsibility to contact the shipping carrier to file a claim to see if they can help recover your package.