Shipping policy

Current Turn-Around Time for orders with shipping is approx. 7-21 business days. Please be patient, as items are specially made to order. Once your item has shipped you will receive a notification email with shipping tracking information.

If you do not receive your order withing 7 business days of your shipping notification, please reach out to us at: info@heydjon.com *Sometimes the shipping carrier may experience delays that are out of our control.

HEY D'JON. LLC is not responsible/liable for any products damaged or lost during shipping. You will be responsible for filing a claim with the shipping carrier for damaged or lost packages. Save all packaging materials/damaged goods for filing a claim. You may want to take pictures of the damage to submit with your claim to the shipping carrier. 

Incorrect shipping address, refused, or undeliverable delivery - HEY D'JON. LLC will not be held responsible/liable if you provide or enter the wrong shipping address and your package cannot be delivered or recovered by the shipping carrier. We recommend you double check your shipping address entered before you submit your order during check-out. If your order is undeliverable or returned due to incorrect or incomplete address you will be responsible for paying a re-shipping fee in order to resend your order.  

Missing, stolen or mis-delivered packages - HEY D'JON. LLC will not be held responsible/liable for missing or stolen packages. If the shipping carrier has reported that your package was delivered but you didn't receive it - It is your responsibility to contact the shipping carrier to file a claim to see if they can help recover your package. 

Questions email us at: info@heydjon.com